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Friday, November 20 • 9:00am - 10:00am
CX and AI in 2021: What to Expect and How To Get Ready

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In this hands-on workshop with Dave Cherry, we'll discuss the concept of "customer experience" and why it is so important to prepare for 2021. We will explore the customer experience attributes of your favorite brands and of our host, Brick House Blue. We'll identify gaps, discuss how to build a strategy to close them, and prepare you to lead this effort in your organization and the impact of AI, as we near the end of 2020, and the start of a new year.. and new opportunities.

A little about your speaker: Dave Cherry, principal of Cherry Advisory, LLC, is a thought leader, executive strategist and speaker. He helps clients in the customer experience industry (that's everyone with customers) define a customer experience strategy, enabled by innovation and measured/informed by analytics that drives deep relationships and connections with customers.

He is a member of the International Institute of Analytics Expert Panel, serves on three Advisory Boards (Women in Analytics, CbusRetail, and Mive), and is the Co-Producer of the Digital Solutions Gallery at the Ohio State University.

Dave has worked with and for leading organizations such as LBrands, Polo Ralph Lauren, Easton Town Center, Ascena Retail Group, Journeys, DSW, Disney, Alliance Data, Nationwide Insurance, AEP, Huntington Bank, Cardinal Health, OhioHealth, Deloitte Consulting and Price Waterhouse. He holds a BS in Economics from The Wharton School at the University of Pennsylvania.

Friday November 20, 2020 9:00am - 10:00am EST